REFUND AND RETURN POLICY

Effective Date: 03/03/2026

At Pjay HAIRXTENSIONS, customer satisfaction is important to us.

1. Eligibility for Returns

Due to the hygienic nature of perfumes and hair extensions, returns are only accepted if:
• The product is damaged upon delivery
• The wrong item was delivered

2. Time Frame

Customers must report issues within 48 hours of receiving the product.

3. Conditions

Returned items must be unused, unaltered, and in original packaging.

4. Refund Process

Once the returned item is inspected and approved, refunds will be processed within 5–7 business days.

5. Non-Refundable Items

Opened perfumes, used hair extensions, and customized products are not eligible for refunds.

6. Contact

For refund requests, email: [email protected]